28
Aug
Found a really great video today showing the growth of Twitter and companies using microblogs.
I especially liked the part about Comcast. It’s good to know that if I have a gripe about my cable (I absolutely hate it when I can’t watch the SciFi Channel) I might just post a tweet and get some action.
More and more companies are looking to the web for reputation management and customer service issues. Using Twitter and other microblogs is definitely a part of their future in this regard.
1

September 8th, 2008 at 5:11 pm
Thanks for the post, very useful video